Cadillac CUE Dead with a Black Screen

Is your CUE going black and is unable to work by touch, like in the video above? Have you tried this simple fix; disconnect the negative terminal from your battery, wait a minute then reconnect it and try again? Has this worked for anyone with this issue?

Feel free to leave a comment below if you’ve had this issue or if the “simple fix” mentioned above has worked for you. If you know of another fix for the black screen CUE then you can leave that too.

26 Replies to “Cadillac CUE Dead with a Black Screen”

    1. Black CUE screen. Disconnected neg battery cable for one minute, then reconnected cable and CUE system worked fine.

  1. CUE is black screen. The full actions seem to work but no screen. Hoping it will work in the morning or will try disconnecting the battery.

  2. Good Morning All,

    I just like many of you have had the same issue. Black screen, Controls working but all blacked out.
    Came across a video stating that the best fix for this is to unplug the battery located in the trunk of the vehicle.
    I have a 2014 Cadillac ATS and followed these instructions:

    Unplug negative terminal.
    Leave unplugged for 2 minutes.
    Plug back in.

    This for some reason restarted the system and when I turned on my vehicle everything was working fine.
    I am no mechanic, so I cant explain the “Why?!?! or HOW?!?”
    I just wanted to make these threads aware in the hopes this keeps anyone from spending thousands of dollars on a fix .

    Good luck and Drive Safe!!!

    1. Just followed this, step by step, and BOOM!
      CUE system is now powered and running like new, no loss of programing or SIRIUS access
      Steering wheel controls now fully functional
      All A/C and Heating controls now working and all lights are back….
      Dealer estimate was $2100 for a full center console replacement
      took me about 7 minutes…

  3. i have tried this remove the negative battery wire but cue touch screen still dead not working have any other way ?

  4. Yes it worked. My battery went dead jumped car. No she screen tried multiple resets. Disconnected negative restarted car all came back

  5. Thank you for the tip.
    My battery went dead (self inflicted) and after i charged it my CUE screen was black. I attempted hard resets to no avail. Disconnecting the negative terminal for 2 minutes, reconnecting, solved the issues. Functioning perfectly now.

  6. Unplugging the negative terminal for 2 minutes worked for me! All in working order now thankfully.

  7. You guys are AWESOME!!!
    I unhooked the negative battery cable as suggested, waited for about a minute, reconnected, and it reset.
    Thank you all for saving me $$$$

  8. Worked on my ‘16 Escalade ESV. The blank screen started after jumping a dead battery. The hard reset option didn’t work for me. Glad I found this post!

  9. I have a 2013 XTS and my CUE screen went dead after a particularly cold spell. It was below zero for a week straight. I fugured the screen would come back after it warmed up. No such luck! Took it to a local dealer and they said my radio and f-player?? were bad and needed to be replaced for $1,145.

    Unhooked the positive battery cable for about 15 seconds and reconnected while car was off. All display, dash lights, even radio presets came back immediately! Called the dealer and they said it would happen again. We’ll see how long this lasts. I can disconnect the battery several times for freeQ

  10. Same issues with my 2013 XTS CUE, will try the negative cable technique, when I asked
    the GM technical people about the disconnect cable process, they said if I did that
    I’d have to reprogram all my remote keys and bluetooth, did that happen to any of you guys?

    Thanks , Barry

  11. Let me join in . It works !!! I have a 2013 XTS . I had to get a jump last night and when I got my car started cue screen was totally black . I went to the Cadillac dealer this morning and not only could they not give me an appointment until late next week, they were gonna charge me 150 bucks just to look at it . I came home , and after searching the internet, I unhooked the negative battery cable for 2 minutes as instructed, and to my surprise and delite, my Cue is working perfectly !!! I am so happy !!!!!

  12. I own a 2006 Cadillac XLR. Replaced the battery and the AC/Climate control screen went totally black and inoperative. After reading this forum, I disconnect the negative terminal for 2 minutes and reinstalled. Worked like a charm and I’m back in business!

  13. I own a 2013 Cadillac ATS and the CUE died a couple of days back. The dealership gave me an estimated bill of 900 dollars to replace it.
    I removed the negative cable from the battery in the trunk and reconnected it after 2 minutes and woila the CUE system came up. Thanks to this Post!!

  14. My 2013 ATS 2.5L has a blank/black screen I tried disconnecting the negative terminal and still got nothing all did the reset with the face plate up and the driver door open honestly don’t know what to do don’t want to go get charged an arm and a leg for something small

  15. Just got mine back from the dealer they replaced the screen but it’s still not working. They told me they couldn’t work on my car any further because my title was branded they didn’t charge me to replace the screen. But now idk what to do I tried this method but no luck. Am I better off getting an after market stereo?

  16. I have a 2016 ATS. This does work. The battery is easy to access no need to remove it. The only tool you’ll need is a 10mm ratchet. I left the cable off for 5 minutes.

    Can anyone explain the science behind this?

    1. This does work. Car was hard to start once it started screen was black. I charge battery a little and disconnect neg post and replace it screen and all controls working fine. Getting new battery in the am. Thanks.

  17. I have a 2014 Cadillac ats and replaced the battery after it died from an ice store. Replaced the battery and now my screen system stopped working. I tried disconnecting the negative and it didn’t work. Any suggestions ?

  18. New to me 13 XTS dash items missing or blank. Fixed by replacing the battery. Negative post quite corroded.

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